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1. What is Luminello?​​ 

Answer: Luminello is an electronic medical record that allows patients to view documents, make appointments, and pay bills online. 

2. Can I be seen without an appointment?

Answer: No, you cannot be seen without an appointment.

3. I'm a new patient. How do I make an appointment?

Answer: If you are a new patient, please click on the "Appointment Request" tab. Once there, click the "Consult Request" link. This will open a new window with the patient questionnaire. In order to maintain HIPPA compliance, you will need to create a Luminello account to submit your questionnaire. 

4. I'm an established patient. How do I make an appointment?

Answer: Established patients can make appointments by logging into the Luminello patient portal and clicking on the "Schedule" link. You can then select "Book New Appointment" and choose the day and time most convenient for you.  

5. Why am I sent to voicemail when I call?

Answer: At this time, most calls are sent to voicemail. This is because Dr. Vigo wishes to minimize distractions while she is in session with patients.   

6. How long does it take for a healthcare professional to contact me after I leave a message?

Answer: Calls will be returned within 2 business days.

7. Dr. Vigo is an out of network provider for me. What does that mean?

Answer: This means that Dr. Vigo is not contracted with your insurance. You can still be seen, but will need to pay out of pocket. You will be a given a superbill which you can file with your insurance independently. 

8. What is a superbill and what do I do with it?

Answer: A superbill is a detailed receipt of services rendered and provides the information an insurance company needs to create a healthcare claim. You can submit the superbill to your insurance provider in order to seek partial reimbursement for services rendered. If you plan to use your insurance benefits, it is in your best interest to check with your insurance provider prior to your first appointment in order to understand the full details of your out-of-network mental health benefits. Insurance plans vary widely and you may want to ask your insurance carrier to what extent they reimburse for psychiatric services rendered by an out-of-network doctor.  

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